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AI Beats Humans at Emotional Intelligence? New Study Says Yes.
2 min read AI just outperformed humans on emotional intelligence tests. In a new study, top models like GPT-4 scored 81% vs humans at 56%—and even created new tests themselves. They don’t feel emotions, but they’re getting eerily good at understanding them. June 02, 2025 14:24
In a surprising twist, researchers from the University of Geneva and the University of Bern have found that ChatGPT and other advanced AI models outperform humans on emotional intelligence tests — suggesting that AI may be better at reading and responding to emotions than we are.
Here’s what they discovered:
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Six AI systems — including GPT-4, Gemini 1.5 Flash, Claude 3.5 Haiku, Copilot 365, DeepSeek V3, and OpenAI’s o1 — were tested using standard emotional intelligence assessments.
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These models had to choose the most emotionally appropriate responses to complex human scenarios.
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On average, the AIs scored 81%, while human participants averaged just 56%.
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GPT-4 didn’t just ace the test — it also generated new, valid emotional intelligence assessments on its own.
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According to the researchers, this wasn’t just regurgitation from training data — the AIs appeared to reason through emotional concepts in real time.
Why it matters:
No, AI doesn’t “feel” emotions. But this study shows that it can recognize and respond to emotional cues in ways that may rival — or even surpass — humans in certain settings.
That’s a big deal for industries like:
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Mental health support, where empathy and responsiveness are critical
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Customer service, where emotional tone can make or break interactions
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Education, where emotionally aware feedback enhances learning
In short: AI’s emotional IQ is rising — and fast.
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