Zoom Updates Terms of Service to Clarify that It Will Not Use Video Calls to Train AI

Zoom's terms of service update has caused a stir! The company now explicitly states that it doesn't use your "communications-like" data, including audio, video, chat, or screen sharing content, to train AI models for Zoom or third parties. 

"Communications-like" essentially covers your video conferencing content on Zoom. This comes after concerns about Zoom's control over customer data and copyrights surfaced.

Zoom's Section 10, previously vague, has been reworded to distinguish between "customer content" and "service generated data." This revision aims to clarify Zoom's stance on AI training.

This update follows a previous revision where Zoom assured customers that it wouldn't use audio, video, or chat customer content for AI training without consent. This new version clearly outlines what's excluded and consent requirements.

Zoom's Chief Product Officer, Smita Hashim, reiterated that customers retain ownership and control over their content. Earlier versions of her blog post detailed examples of Zoom's data usage for value-added services, not AI training.

Transparency is key! While Zoom attempts to address concerns, more could have been done initially to clarify these changes. With increasing worries about data usage for AI training, companies need to be crystal clear about their practices.

The evolving landscape of data usage for AI training continues to spark discussions. Companies must strive for transparency and user understanding to build trust in AI-powered services.